The retail sector is a fascinating domain, which brings into play so many different social and economic facets. It is an interplay between location, product mix, price points, location, visibility, after-sales and digital presence, which ultimately need to fit within the hard-to-predict patterns of consumer behaviour.
Retail operators face an unprecedented range of material challenges that could single-handedly wipe out entire retail businesses. The constant state of flux fuelled by rapidly changing demands and the global competition posed by online competition coupled with the ever-shrinking margins makes this sector an increasingly complex and risk-prone business domain.
We focus our efforts in the retail industry by helping companies to build value in their offering both from an efficient perspective for their internal mechanics and also from a customer selling proposition. We help retailers throughout their operations lifecycle starting from the development of their idea – be it a store concept or a product line – straight through to acquiring other businesses to grow that business. We build value through the optimisation of their retail outlet network, the proper go-to-market strategies, the refinement of growth strategies, the integration of sourcing, supply chain and cataloguing together with the development of CRM and interpretation of customer behaviour.
Having helped companies with a large retail footprint to address some of these inherent challenges, enables us to understand how the demand and supply planes in the market cross each other to deliver operating improvements, store results, network performance and ultimately enterprise value. Equally our experience enables us to translate the digital competition from threat to a unique opportunity that enables us to assist companies to rethink, re-invent and redesign their retail operation to grasp this global opportunity.