Telecommunications service providers have moved from a futuristic development, through becoming a commodity and now re-emerging as a platform for competitive advantage. With the traditional incumbent-styled revenue streams shrinking , the telecoms market is increasingly the subject of an uncertain future propelled by emerging technologies and new paradigms disrupting the conventional models.
With the industry consolidating itself and rapidly diluting the demarcation lines between fixed, mobile, data and voice, incumbent and new-entrants need to make long-term technological, operational and business decisions based on their understanding of how the market will evolve and how their solutions will best respond to that evolution. This interpretation requires strategic vision and an inherent understand of how the digital consumer will behave in the telecoms space. Equally disruptive are the knock-on effects of regulation and the emergence of devices and services that leverage their network whilst shifting the consumers’ consumption patterns.
We are particularly keen to deliver on how to enable and finance the emergence of new ultra high-speed networks, on how customer care can shift from call centre to user-driven, on how lower cost services can drive revenue growth for operators and on how telecoms services need not remain the exclusive domain of a handful of giant providers. Our focus areas are the shaping of concepts leading to lasting and effective growth strategies and how these flow into the subsidiary decisions taken to make them happen: be it infrastructural choices, customer experience positioning, division structuring and financing models to sustain the growth of the business.